Happy employees = happy customers, right?
Orange Silicon Valley is exploring the link between customer happiness and company culture and we’d like to share our findings with you. Join us on March 5, 2015 as we discuss the fast-changing world of people who care about you and me. The evening will be filled with startups demos, exciting speakers, a party, and a new report.
Here’s the basic premise: employee engagement drives company performance, and as a result customer satisfaction. But it looks like both sides of this equation are dramatically changing. In fact, we wrote a whole report about the huge changes in employee and customer interactions that are at play here. If you attend, you can walk away with your very own copy.
Your host for the evening will be Bruno Mettling, Group Executive for Human Resources with Orange. He’ll be joined by his team responsible for more than 160,000 Orange employees (hey, that’s us!) and they’ll welcome you to our Spear Street offices overlooking the San Francisco Bay. This is a great opportunity to mingle with fellow HR professionals from the Bay Area and from the over 30 countries that Orange services.
VP People for Lyft
SVP Human Resources
Social Media Strategist for Intel
and Forbes columnist
Founder/CEO of Everwise
US Managing Director at Great Place to Work
If you’re in human resources or a customer service person, we’ve got you covered. The evening’s lineup includes a few of the industry’s best who will address some of the most interesting topics out there today. We’ll speak with Ron Storn, Vice President of People for Lyft, in a fireside chat about how Millennials are impacting everything, drawing on his talent management experiences at Google, Facebook, and of course, at Lyft. Afterwards, we’ll have a panel discussion led by Great Places to Work managing director for the US Lori Perlstadt to share more insights into the HR and customer care space, joined by Tracy Cote, Senior Vice President of HR for Genesys (picked by Glassdoor as a Top Place to Work in 2015), Intel’s social media strategist and Forbes columnist Blake Morgan, and the founder of the workforce science startup Everwise, Mike Bergelson. Together, this adds up to a whole lot of insight into how HR and Care have a lot to learn from each other.
Here’s our Customer Satisfaction guarantee: you will come away from this Orange Fab-ulous event with three things:
- some great new contacts and ideas for hiring and inspiring employees and customers.
- very useful insights into how Millennials, Social, and Multichannel platforms, along with Big Data, are impacting how we recruit talent and customers.
- a lot of fun conversations and delicious food and drink.
So sign up today to reserve your spot at this exciting event. Click here to RSVP.
See you March 5th!