A chatbot or conversational bot is an intelligent agent that helps people create value for little effort. In the case of conversational bots, it’s communicated through a messaging interface. These new software robots can help people, send money to someone, order some food, or just check the weather – all using simple SMS interactions.

This report offers a brief overview of industry trends, how chatbots are delivering value, and an overview of some of the more interesting implementations.

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