Legacy and incumbent organizations are being challenged by a new wave of providers who have compelling narratives that speak to our own changing experiences at work, at home, and in society at large. This report examines the transition and restructuring of trust and expectations taking place in all sectors: public and private; personal and social. The combinatorial enterprise looks at how companies externalize their services — making the business accessible to ecosystems and audiences via APIs, platforms, and services — creating new opportunities for new possibilities.

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